Lucden respects your privacy and is committed to protecting your personal data. This privacy notice explains how we look after your personal data when you contact us by email, phone, or post, and tells you about your privacy rights and how the law protects you.

This website is operated by Lucden (“Lucden”, “we”, “us” or “our”).

Last updated: 3 February 2026

WHAT IS THE PURPOSE OF THIS PRIVACY NOTICE?

This privacy notice explains how Lucden collects and processes your personal data when you contact us via email, phone, post, or other direct communication channels.

Lucden does not collect personal data directly through this website. However, we do use third-party analytical tools to understand how our website is used. For more information, please refer to our Cookie Policy.

This website is not intended for children, and we do not knowingly collect personal data relating to children.

For the purposes of UK and European data protection law, Lucden is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this policy).

WHAT INFORMATION DO WE COLLECT?

We do not currently collect personal information directly through our website.

However, you may voluntarily provide us with personal data when contacting us by email, phone, post, or other electronic means. This may include:

• Identity data: first name, last name, title
• Contact data: email address, phone number, postal address
• Professional data: company name, role, enquiry details
• Recruitment data (if applicable): CVs, employment history, and other information relevant to a job application

We may also collect or generate additional information from other sources where lawful and appropriate.

HOW DO WE USE YOUR PERSONAL DATA?

We will only use your personal data where the law allows us to do so and where you have chosen to provide it.

Most commonly, we use personal data to:

• Provide information you have requested
• Respond to enquiries or communications
• Process and assess job applications
• Verify your identity where necessary
• Take steps to enter into a contract or fulfil contractual obligations
• Send marketing or promotional communications about Lucden’s services
• Operate our business where it is in our legitimate interests and does not override your rights
• Comply with legal or regulatory obligations

WHO MIGHT WE SHARE YOUR PERSONAL DATA WITH?

We may share your personal data with:

• Group companies or affiliated entities
• Agents, partners, and contractors who support our services
• Third parties who help us manage communications, recruitment, or business operations

All third parties are required to respect the security of your personal data and to process it in accordance with the law. They are only permitted to process your data for specified purposes and in line with our instructions.

HOW DO WE KEEP YOUR PERSONAL DATA SECURE?

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure.

Access to personal data is limited to employees, agents, contractors, and third parties who have a legitimate business need to know. All such parties are subject to confidentiality obligations.

We have procedures in place to deal with suspected personal data breaches and will notify you and any relevant regulator where legally required.

We do not transfer your personal data outside the UK or European Economic Area (EEA).

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

In determining retention periods, we consider:

• The nature and sensitivity of the data
• The risk of harm from unauthorised use or disclosure
• The purposes for which we process the data
• Applicable legal requirements

WHAT ARE YOUR LEGAL RIGHTS?

Under data protection law, you have rights in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction or erasure of your personal data
• Request restriction of processing
• Request transfer of your personal data
• Object to processing and withdraw consent at any time
• Unsubscribe from marketing communications

You will not usually have to pay a fee to exercise your rights. However, we may charge a reasonable fee or refuse requests that are clearly unfounded, repetitive, or excessive.

WHAT MAY WE NEED FROM YOU?

We may request specific information to confirm your identity before responding to a request. This is a security measure to ensure personal data is not disclosed improperly. We may also contact you for further information to help us respond more efficiently.

You are responsible for ensuring that the personal data you provide is accurate and up to date.

LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. These websites operate independently and may collect personal data in accordance with their own privacy policies. This Privacy Policy applies only to the Lucden website.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: hello@lucden.com